Hello Hotel now connects to Cloudbeds. If your property runs on Cloudbeds, sign in to it from Settings → Integrations and you're connected — no API keys to paste.

What you get

• Guests and reservations sync in automatically, so every call and text shows who's contacting you and where they are in their stay — the same contact book, status labels, and reservation details Mews properties get.

• Notes sync both ways. Reservation notes and guest notes flow between the two systems, and a note you write in Hello Hotel shows up in Cloudbeds with your name on it.

• Reservation variables work in messages, snippets, and automations — first name, room, stay dates, booking source — including a payment link for the guest's outstanding balance.

• Guest Experience check-in links. If you use Cloudbeds' Guest Experience portal, turn on Guest Experience check-in links on the Cloudbeds settings card and the check-in link variable starts working. It's off by default, since the portal is a paid Cloudbeds add-on.

• AI Assist and web chat answer availability questions from your Cloudbeds rates — only the rates you've marked active for your booking engine, with taxes and fees included.

• A Room condition check for automations: branch on whether the guest's room is clean or dirty right now.

Reservation-driven automations, primary number switching, and contact edits flowing back to your PMS all work the same way they do with Mews.

Good to know

• Merging duplicate contacts isn't available yet for Cloudbeds properties — duplicates are still flagged, and merge is coming.

• A guest note that came from Cloudbeds can be read in Hello Hotel but not edited or deleted here.

Questions about connecting? Reach out through the in-app chat.