See guest conversations across your other numbers When viewing guest details, see if that guest has had conversations with other phone numbers in your organization (that you have access to), with links to jump to those conversations. Get the full picture of a guest's history with your property without switching between numbers to look for it.
Mews payment link variable for messages A message variable that inserts a link to the guest's payment page in Mews. Drop it into a text or automation and the guest gets a personalized link to add their payment method - no more manually copying payment URLs for each reservation.
Two-way contact sync with Mews Sync guest contacts in both directions between Hello Hotel and Mews. Today contacts flow from Mews into Hello Hotel - with two-way sync, updates you make in Hello Hotel (like a corrected phone number or email) would push back to the guest profile in Mews, so both systems stay accurate.
Group texting Start a group text conversation with multiple guests in one thread - for example, a wedding party or a group traveling together. Everyone sees the same messages and can reply in one place.
Compliance-language website wizard Smooth out the wizard that helps customers add the required SMS compliance language (opt-in/consent language, privacy policy references) to their own website, so they can complete that part of 10DLC without hand-writing it.
Easier handoff of 10DLC onboarding instructions Make it easy for customers to hand off the 10DLC onboarding/setup instructions to whoever manages their website or handles the technical steps. Today the account owner often can't complete the steps themselves — give them a clean way to pass the instructions along to a teammate or web person so nothing stalls.
More guest context on the mobile app screen Add guest context to the mobile conversation/call screen that isn't there today. 1) Guest status tag — a quick indicator of whether the person is a past, present, or future guest, shown especially when they call in, so staff have instant context. 2) Door code — surface the guest's door/access code in the app, which doesn't exist there currently.
Typing indicators in conversations Show a live "typing…" indicator when a teammate (or the guest) is actively typing in a conversation, so staff can see in real time that someone is responding before the message lands. Surfaces the live action as it happens rather than only showing the finished message.
Presence + typing on mobile (web parity) Bring conversation presence to the mobile app. Today staff can only see who has a conversation open in the web browser — mobile shows neither who is viewing a conversation nor who is typing. Add both to the mobile app so mobile users have the same awareness web users do.
More guest context on the mobile app screen Add guest context to the mobile conversation/call screen that isn't there today. 1) Guest status tag — a quick indicator of whether the person is a past, present, or future guest, shown especially when they call in, so staff have instant context. 2) Door code — surface the guest's door/access code in the app, which doesn't exist there currently.