Mobile edit-contact icon looks like the new-message icon In the mobile app, opening a contact from the conversation screen, the icon to edit the contact looks like the icon to start a new message - people tap the wrong one. Use an icon that clearly means edit. Optionally place it with the Message and Call actions so the header top bar can be simplified or removed. (Mobile-only visual/UX issue.)
Knowledge Base bulk import/export Export and import the knowledge base as a file (CSV or, better for rich article bodies, a markdown bundle/zip) so articles can be edited in bulk - big cleanups, mass updates, offline drafting - instead of one at a time in the UI. Open: file format (a flat CSV struggles with formatting/images/links); round-trip fidelity through export -> edit -> import; import as create-or-update matched by title/ID. (We already have an internal markdown <-> Gleap publish/sync pipeline; this is the customer-facing version.)
Business as a contact field Add a Business (company/organization) field to the contact record, for context on who the guest is (corporate stays, group/event contacts, repeat business travelers). A structured field beats burying it in notes. Open: does 'business' mean the guest's company/employer or an event/group they're tied to; pull from Mews if available vs. manual entry; show it in Contact Information; make it available to automations/AI as a variable/condition.
Count only real summaries in the AI context preview When a drafted reply uses call and voicemail context, the preview tells you how many summaries it drew on — but that count also includes calls where the summary wasn't ready yet and the raw transcript was used instead. A transcript is rougher than a summary, so the number slightly oversells what the draft was working from. 2
Include check-out links in AI-drafted replies An AI-drafted reply can include a guest's check-in link, but not their check-out link — so a guest who asks how to check out gets a draft without the link, while the same question about checking in resolves fine. Check-out links work everywhere else: the composer, snippets, and automations. 2
See usage history beyond the current month The usage view shows the current month only. Past months appear on invoices but not in usage, so there's no way to compare months or spot a trend in calls and messages over time. 4
Play a voicemail from the dashboard card The dashboard voicemail card shows the caller and the recording length but has no play control, so you have to open the voicemail to hear it. The duration on the card sets the expectation that you can play it there. 2
Filter the inbox by Past guests The inbox filters cover Arriving, In-House, Departing, and Future. Past exists as a guest status but has no filter, so there's no one-click way to see guests who have already checked out. 2
See guest conversations across your other numbers When viewing guest details, see if that guest has had conversations with other phone numbers in your organization (that you have access to), with links to jump to those conversations. Get the full picture of a guest's history with your property without switching between numbers to look for it.
More guest context on the mobile app screen Add guest context to the mobile conversation/call screen that isn't there today. 1) Guest status tag — a quick indicator of whether the person is a past, present, or future guest, shown especially when they call in, so staff have instant context. 2) Door code — surface the guest's door/access code in the app, which doesn't exist there currently.