A native integration with Cloudbeds so properties on Cloudbeds get the same experience Mews properties get today: live reservation context next to every conversation, automatic guest identification on inbound calls and texts, smart guest status labels (Arriving, In-House, Departing, Past), two-way contact sync, and a one-click link from any conversation back to the guest in Cloudbeds. This is one of the most requested integrations on our roadmap.
A native integration with Guesty so property management companies running on Guesty get the same live reservation context, automatic guest identification, and two-way contact sync that Mews properties get today. The integration should bring guest and reservation data into Hello Hotel, match inbound calls and texts to the right stay, and link out to the guest's profile in Guesty. This is the key unlock for multi-listing property management companies whose primary working surface is Guesty's unified inbox.
A native integration with RemoteLock so lock codes, access events, and door sync status can be surfaced directly inside a guest's conversation thread in Hello Hotel. The integration unlocks three concrete workflows. First, staff can text guests their door codes securely from Hello Hotel — either manually from the conversation thread or automatically as part of a pre-arrival automation — without having to pull the code from a separate lock management tool. Second, the access log is visible alongside the conversation, so staff can confirm whether a guest has actually used their code to get in and proactively follow up if they haven't. Third, the integration surfaces lock sync status so staff know whether a code has actually been pushed to the physical lock before arrival, closing a major gap where codes "exist in the software" but haven't synced to the door yet. Together this makes lockouts — the highest-stakes moment in contactless check-in — resolvable in one place without switching tools.
Support sending MMS attachments from the message composer — images, PDFs, and short video clips. Staff should be able to drop a file into the composer, preview it, and send it alongside text. This unlocks sending cabin maps, arrival instructions, receipts, menu PDFs, and property photos from inside a conversation thread, and closes a real gap against SMS-only tools like Kipsu and AKIA where operators have to link out to external hosts for long-form content.
A native WhatsApp integration that treats WhatsApp as a first-class channel inside the unified inbox, alongside voice and SMS. Inbound WhatsApp messages and voice calls are surfaced in the same thread as the guest's SMS and phone history. Outbound messages can be sent on WhatsApp directly from the composer. This is the highest-leverage channel expansion for international properties and for any hotel with a high volume of WhatsApp guests — a channel that's currently invisible to most operators because calls and messages land on a personal device with no recording, no logging, and no conversion insight.
Add merge fields (also called variables or placeholders) to the message composer — for example, guest first name, check-in date, room number, or property name. When composing a message, staff can insert a merge field that gets filled in with real reservation data at send time. Essential for bulk messages, automation steps, and any templated communication where a personal touch matters. Already partially exposed in the automation engine; this brings the same capability into the live composer.
Let a team member compose a message and schedule it to send at a specific future time rather than right now. The scheduled message shows up in the conversation thread with a "scheduled for [time]" badge and can be edited or canceled before it sends. This is the lightweight, one-off complement to full automations: perfect for "send this note tomorrow morning" or "remind this guest about their checkout time in two hours" without building a whole automation flow.
Pre-booking conversation intelligence dashboard A dedicated analytics surface that captures every pre-booking call and message and turns it into learnable data for sales and revenue teams. Because every inbound call is recorded and transcribed, the dashboard can aggregate conversion signals across all of them: how many pre-booking calls came in, how many converted into reservations, what questions and objections came up most often, which marketing channels drove the best calls, and how response time affected conversion. Staff can drill into any individual conversation from the aggregate view to listen to the recording, read the transcript, and tag outcomes. The goal is to turn every sales conversation into learnable data — without requiring staff to manually document anything — so operators can coach their team, spot booking friction, and understand why certain bookings didn't close. This is a strong differentiator over generic call-recording tools like SenSquared, because it pairs conversation capture with the PMS context those tools don't have.
On-call rotation scheduling Let admins define staff schedules and on-call rotations inside Hello Hotel, and have the routing engine respect those schedules automatically. For example: 'Monday 5pm to Tuesday 9am, route all inbound calls to Sam's device; Tuesday 9am to Tuesday 5pm, route to the full front desk team.' Rotations should support recurring weekly patterns, one-off overrides, and hand-off notifications to the incoming on-call person. This replaces the 'physically walk into the office and dial *72' pattern several small hotel operators still rely on, and gives remote owners real visibility into who's covering what. 5
OTA messaging integration (Airbnb, Booking.com) Pull Airbnb and Booking.com guest messages into the Hello Hotel unified inbox and let staff reply from the same thread. When a guest books through an OTA and sends a message inside the Airbnb or Booking.com inbox, it should surface as a normal conversation in Hello Hotel, matched to the reservation, and any reply should flow back through the OTA channel. This solves a pain for motel and boutique operators whose OTA bookings are effectively invisible until the guest shows up on-site confused. 9