Automatically translate inbound guest messages into the staff member's preferred language, and translate outbound staff replies back into the guest's language at send time. Both the original message and the translation are visible side by side in the thread so staff can verify context and catch anything the translation engine gets wrong. The engine handles text messages, voicemail transcripts, and call transcripts — so a Spanish-speaking guest who leaves a voicemail still produces an English transcript for the front desk. Especially valuable for properties with international guests: WhatsApp-heavy markets, destinations popular with non-English-speaking travelers, and any hotel whose guest base is more global than its front desk staff. Pairs naturally with the WhatsApp integration already on the roadmap.