A broader analytics surface that goes beyond pre-booking to cover the full guest conversation lifecycle — in-stay and post-stay messages and calls, not just sales calls. The dashboard aggregates response times, missed calls and their recovery, escalation paths, service recovery patterns, complaint clusters, and team-level performance metrics. Operators can see trends over time, drill down into individual conversations, and use the data to coach their team, justify staffing decisions, and spot operational quality gaps. Where the pre-booking conversation intelligence dashboard helps sales and revenue teams, this one helps operations leaders and multi-property managers understand the quality and volume of their guest communications as a whole.