A big week for AI in Hello Hotel — the AI agent is now available to every customer, voicemails and inbound calls get AI-generated summaries, and the AI can draft follow-up messages for your team. Plus a new automation condition for room status.

AI agent is now available

The AI agent is out of beta and available to every Hello Hotel account. It handles routine guest questions over text and pulls live guest and reservation context from your PMS.

Voice AI is still in limited release — reach out if you want to be part of the next wave.

AI summaries on voicemails and inbound calls

Voicemail cards and missed inbound call cards now show an AI-generated summary at a glance, so your team can scan their queue without listening to every recording or reading every transcript.

AI-drafted follow-up messages

When a guest conversation needs a follow-up, your team can ask the AI agent to draft the next message. The draft is informed by the full conversation history and reservation context — review, edit, and send.

Space status as an automation condition

You can now branch your automations on the current status of a guest's room. Set up rules like "if the space is clean and the guest is checked in, send the welcome SMS" or "only send the check-in code once the room is inspected."

In Mews, rooms are called "spaces" — that's the term you'll see in the conditions panel.

Automated emails in the conversation thread

Emails sent through automations now appear inline in the guest's conversation thread, alongside texts, calls, and voicemails. Your team gets the full picture of every guest interaction in one view.