Welcome to Hello Hotel! Here's what's live as we open the doors to our first pilot customers.

Your guest communication hub

Hello Hotel gives your property a dedicated phone number for calls and texts. Every conversation with every guest lives in one shared inbox — no more scattered text threads across personal phones.

• Shared inbox — all guest messages and calls in one place, visible to your whole team

• Calls and voicemail — make and receive calls from your browser, with voicemail when you can't pick up

• Text messaging — send and receive SMS with guests, individually or in bulk

Call routing

Incoming calls can ring your team in the order you choose. Set up sequential routing so calls go to the front desk first, then a manager, then voicemail — all automatically.

• Sequential routing — calls ring team members in order until someone picks up

• Personal phone forwarding — forward calls to your cell with confirmation prompts so you can screen

• Answering machine detection — skip voicemails when forwarding to personal phones

• Spam detection — known spam calls are flagged automatically

Mobile app

Hello Hotel is available on iOS. Get push notifications for incoming calls and messages, and respond from anywhere.

Guest contacts

Import and manage your guest contacts. Each guest has a detail page showing their conversation history, tags, and contact info.

Mews integration

Connect your Mews PMS to automatically sync guest reservations, contact details, and booking data. Guest profiles stay up to date without manual entry.

Billing and account

• Subscription management with usage-based pricing

• Google sign-in support

• Password management and email/phone verification

• Avatar uploads for users and organizations