A big round of improvements to automations and the conversations inbox. The headline: a new trigger that fires the moment a guest completes online check-in, contact tag management you can use without leaving a conversation, and staff-only notes inside any conversation thread.

Automations

• New trigger — Online check-in completed. Fires once per reservation on the guest's arrival day, after they finish online check-in. Set a daily texting window (e.g., 10:00 to 22:00) — if the guest checks in before the window opens, the message goes out at the window's start. The window can cross midnight (22:00 to 03:00) to handle late-night arrivals.

• New condition — Reservation started N days ago. Build date-aware automations that fire based on how long ago a guest checked in.

• New condition — Booking source. Filter to specific booking sources like Booking.com, Airbnb, or Vrbo, instead of just the broader OTA bucket the existing Booking Channel condition uses.

• Custom schedule triggers — daily window and horizon. Set a recurring trigger to fire only between certain hours each day (e.g., every 15 min from 11:00 AM to 11:00 PM) and stop after a chosen date.

• Any/All audience matching. Choose whether a workflow's audience conditions match with AND or OR logic — toggle right at the top of the audience block.

• Live SMS segment calculator. Type into any Send SMS action and watch the segment count update below the field, with variables resolved in real time.

• Warnings on incomplete workflow nodes. Conditions or actions that haven't been fully configured now surface a warning when you try to save, instead of silently saving as misconfigured.

• Per-guest dedupe on Online check-in completed. Optional toggle that prevents the trigger from firing more than once per guest per reservation.

• Quiet automations. A new option on Send SMS actions lets the message go out without marking the conversation as new — useful for status updates that don't need staff attention.

• Cleaner builder for accounts without a PMS. Triggers, conditions, and reservation variables that depend on a PMS connection are now hidden if your account isn't connected to one, with a clear "Needs PMS" badge on any workflow that requires it.

Conversations and Contacts

• Internal notes on any conversation. Staff-only notes you can drop into a conversation timeline. They're invisible to the guest and show up in the AI agent's context so it knows what's been discussed internally.

• Contact tag management. Edit tags inline from the contact sidebar, or open the new Manage Tags dialog to rename, recolor, delete, and see usage counts.

• Voicemail resolve refreshes the inbox. Resolving a voicemail from the conversation view now updates the sidebar immediately — no need to navigate away and back.

• Calls attributed to the actual answerer. If you have multiple users in a routing tree, the conversation now shows who actually picked up, not just the first user in the routing list.

• Guest status reflects the active reservation. The status badge on a conversation now uses the featured reservation, so it stays accurate for guests with multiple stays.