A big update for properties using RemoteLock — door codes now drop right into your automated SMS templates so guests get their codes without anyone on your team having to look them up. Plus the AI agent moves to mobile, and workflows get clearer with editable descriptions.

Door codes and access events (RemoteLock)

If you use RemoteLock for door access, this update brings the integration much closer into your day-to-day flow.

Door codes in automated SMS — pull door codes directly into your automated SMS templates with a new variable. When a guest's check-in automation fires, the code drops into the message automatically. No manual lookup, no copy-paste. If a code isn't available for some reason, the message sends without it rather than failing.

Access events flowing in — Hello Hotel now syncs RemoteLock access events, so you can see when a guest actually used their code right alongside everything else in their guest record.

AI-drafted replies on mobile

Your team can now ask the AI agent to draft follow-up messages from the mobile app, the same way it works on the web. Open a guest conversation, ask the agent for a draft, review, and send. Drafts are informed by the full thread and reservation context.

Workflow descriptions in the automation builder

Each automation can now carry a description that explains what it does and why. View it on the automations list, edit it from the workflow builder. Useful when your team has more than a handful of workflows running and you want everyone to know which one to touch (and which one not to).

Phone numbers optional for organization users

You can now invite team members without requiring a phone number on file — useful for back-office or admin-only staff who don't need to receive call forwards.