A big batch of updates this month — an AI voice agent for handling calls, a full automation engine, and the compliance tools you need to send messages at scale.

AI voice agent

Hello Hotel can now answer calls for you. The AI voice agent picks up when your team can't, handles common guest questions, and can even look up reservation details in Mews in real time.

• Automatic call handling — the AI answers when no one is available

• Mews booking lookup — the agent can check reservation details, room assignments, and dates while on the call

• Transfer detection — the system knows when a call needs a human and routes accordingly

Call recording and transcription

Calls are now recorded and transcribed automatically. Open any call in your conversation history to listen to the recording or read the transcript.

Automations

Build workflows that run automatically based on guest events. The automation editor lets you set up triggers, conditions, and actions — no code required.

• Triggers — fire when a reservation is created, a guest checks in or out, or a reservation status changes

• Conditions — check payment status, guest balance, and reservation details before acting

• Actions — send text messages with dynamic guest and reservation data

• Status filters — only run automations for specific reservation statuses

• Scheduling — automations run on a consolidated schedule for reliability

10DLC compliance

To send text messages in the US, carriers require 10DLC registration. We've built the full compliance workflow into the app:

• Brand registration — register your business brand with carriers directly from Hello Hotel

• Campaign management — create and manage messaging campaigns with proper use-case descriptions

• Phone number assignment — assign your numbers to approved campaigns

• Multi-brand support — manage multiple brands if you operate several properties

• Campaign deletion — clean up campaigns you no longer need

Marketing messages with opt-out

Send marketing campaigns to your guests with built-in opt-out handling. Guests who reply STOP are automatically removed from future messages.

Redesigned onboarding

The signup flow has been rebuilt as a clean multi-step process. New users are guided through creating their organization, getting their phone number, and setting up their first integrations.

Billing updates

Billing has moved to Polar with usage-based metering. You'll see clearer invoices, usage tracking, and admin approval workflows for new accounts.